Last updated: November 11, 2026
This policy applies to participation fees paid online, for example by international participants. It is shown before every payment.
Refund policy
| Situation | Refund |
|---|---|
| The participant cancels up to 3 days after payment and/or 60 days or more before the event | 100% refund, minus the payment processor fee (Stripe/PayPal, approx. 3–5%) |
| Cancels up to 5 days after payment and/or between 59 and 30 days before the event | 50% refund |
| Cancels more than 5 days after payment and/or less than 30 days before the event, or does not attend | No refund, but the place can be transferred to another person or used at another event in the network within 12 months |
| ENICITI cancels the event or changes the date and the participant cannot attend | 100% refund, no deductions |
| Time to return the money | Up to 15 business days, through the same payment method |
| How to request it | In writing to enicitimexico@gmail.com, with your name and registration number |
- “And/or” means that meeting either condition, or both, is enough.
- If a cancellation meets the conditions of more than one case, the one most favourable to the participant applies.
- Days are counted from the confirmed payment date and from the event start date published on eniciti.org.